|
Question |
Answer |
 |
Where are you
based? |
Lincolnshire, England. About 100 miles
north of London |
|
Do you have a shop? |
Yes, normally open from 1pm to 5.3pmMonday, Tuesday. Thursday & Friday, but it's best to phone before travelling to make sure we will
be here. |
|
Do you ship overseas? |
Yes, we use Parcel Force Datapost for
larger consignments and the Royal Mail for lighter items. There is a 2 tier
price/speed/insurance level for parcels to suit most customers |
|
What are your terms and
conditions? |
Click
here for information on these |
|
How do I get in touch with
you? |
Click on the 'contact us' link left for
further details |
|
Do you have a catalogue of
your products? |
All our currently stocked items are listed
in the web shop |
|
Do you buy items? |
Yes, of course, and take them in either way
part exchange as well. |
|
What are your opening
hours? |
1pm to 5.00pm Monday, Tuesday, Thursday & Friday UK
time. Obviously requirements mean we may not be available continuously
during these times but fax, e-mail and answer machine facilities are
available |
|
What is the price in my
currency? |
Due to fluctuations in exchange rates all
prices are quoted and charged in Pounds Sterling, you will need to approximate
the value in your own currency, various sites exist on the web which will
provide this information, or your bank will tell you. |
|
Will I have to pay import
duty? |
This depends on the laws in your country,
EC rules mean that people living in member states may not have to worry and we don't yet know the outcome of Brexit, other
countries will have their own rules. We will not under any
circumstances attempt to circumvent customs regulations |
|
Are there any products you
cannot ship abroad? |
Basically, only those which are prohibited
under international laws governing commerce and dangerous items to transport on
aircraft (for example fuel based portable cookers), or those which due to their
size or shape are basically impossible to freight by standard methods.
|
|
What payment methods can I
use? |
We accept Visa and Mastercard, Sterling
bank drafts, electronic transfers into our UK account in sterling are also
acceptable. Cash in Pounds Sterling is also acceptable but not recommended by
post! For UK customers Postal Orders are also OK. |
|
How long does it take to
despatch items? |
For those that we have large stocks,
normally a few days, but please allow 21 days as we may be on holiday, carrying
out essential maintenence, at shows or on a buying trip or (heaven forbid) laid
up with the flu!. One off items can take a little longer as we sometimes have
to locate them within our mobile fairs stock. |
|
Do you have a returns
policy? |
Yes, we comply with laws regarding distance selling and returns of items sold face to face as covered byt eh Sale of Goods Act. See our Terms and Conditions and Returns information for more details |
