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|
Question |
Answer |
 |
Where are you
based? |
Lincolnshire, England. About 100 miles
north of London |
|
Do you have a shop? |
No, but providing we have a few days
warning visitors are always welcome here to collect previously ordered
items. |
|
Do you ship overseas? |
Yes, we use Parcel Force Datapost for
larger consignments and the Royal Mail for lighter items. There is a 2 tier
price/speed/insurance level for parcels to suit most customers |
|
What are your terms and
conditions? |
Click here for information on these |
|
How do I get in touch with
you? |
Click on the 'contact us' link left for
further details or 'email' |
|
Do you have a catalogue of
your products? |
Yes, click on the catalogue link left for
further details |
|
Do you buy items? |
Yes, of course, and take them in either way
part exchange as well. |
|
What are your opening
hours? |
10.30am to 6.30pm Monday to FridayUK
time. Obviously requirements mean we may not be available continuously
during these times but fax, e-mail and answer machine facilities are
available |
|
What is the price in my
currency? |
Due to fluctuations in exchange rates all
prices are quoted and charged in Pounds Sterling, you will need to approximate
the value in your own currency, various sites exist on the web which will
provide this information, or your bank will tell you. |
|
Will I have to pay import
duty? |
This depends on the laws in your country,
EC rules mean that people living in member states may not have to worry, other
countries will have their own rules. We will not under any
circumstances attempt to circumvent customs regulations |
|
Are there any products you
cannot ship abroad? |
Basically, only those which are prohibited
under international laws governing commerce and dangerous items to transport on
aircraft (for example fuel based portable cookers), or those which due to their
size or shape are basically impossible to freight by standard methods. We do
not sell firearms or ammunition.
|
|
What payment methods can I
use? |
We accept Visa and Mastercard, but please
be aware that we add a 4.5% handling charge to the total value of these
transactions, (debit cards incur a service charge of 50p) Sterling bank drafts,
International Money Orders (IMO's), electronic transfers into our UK account in
sterling are also acceptable. Foreign cheques can be accepted (e.g. a US
dollars cheque) but there is a charge of £17 to negotiate the cheque and
it can take up to 4 weeks to confirm that the cheque has been irrevocably
cleared. Cash in Pounds Sterling is also acceptable but not recommended by
post! For UK customers Postal Orders are also OK. |
|
How long does it take to
despatch items? |
For those that we have large stocks,
normally a few days, but please allow 21 days. One off items a little longer as
we sometimes have to locate them within our mobile fairs stock. Items requiring
an export licence can take longer |
|
Do you have a returns
policy? |
Yes, but see our Terms and Conditions for more details |
