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Question Answer
bullet Where are you based? Lincolnshire, England. About 100 miles north of London
bullet Do you have a shop? Yes, normally open from 11.30 to 5.30 Monday to Friday, but it's best to phone before travelling to make sure we will be here.
bullet Do you ship overseas? Yes, we use Parcel Force Datapost for larger consignments and the Royal Mail for lighter items. There is a 2 tier price/speed/insurance level for parcels to suit most customers
bullet What are your terms and conditions? Click here for information on these
bullet How do I get in touch with you? Click on the 'contact us' link left for further details or 'email'
bullet Do you have a catalogue of your products? All our currently stocked items are listed in the web shop
bullet Do you buy items? Yes, of course, and take them in either way part exchange as well.
bullet What are your opening hours? 10.30am to 5.30pm Monday to FridayUK time. Obviously requirements mean we may not be available continuously during these times but fax, e-mail and answer machine facilities are available
bullet What is the price in my currency? Due to fluctuations in exchange rates all prices are quoted and charged in Pounds Sterling, you will need to approximate the value in your own currency, various sites exist on the web which will provide this information, or your bank will tell you.
bullet Will I have to pay import duty? This depends on the laws in your country, EC rules mean that people living in member states may not have to worry, other countries will have their own rules. We will not under any circumstances attempt to circumvent customs regulations
bullet Are there any products you cannot ship abroad? Basically, only those which are prohibited under international laws governing commerce and dangerous items to transport on aircraft (for example fuel based portable cookers), or those which due to their size or shape are basically impossible to freight by standard methods. We do not sell firearms or ammunition.
bullet What payment methods can I use? We accept Visa and Mastercard, Sterling bank drafts, International Money Orders (IMO's), electronic transfers into our UK account in sterling are also acceptable. Foreign cheques can be accepted (e.g. a US dollars cheque) but there is a charge of £17 to negotiate the cheque and it can take up to 4 weeks to confirm that the cheque has been irrevocably cleared. Cash in Pounds Sterling is also acceptable but not recommended by post! For UK customers Postal Orders are also OK.
bullet How long does it take to despatch items? For those that we have large stocks, normally a few days, but please allow 21 days. One off items a little longer as we sometimes have to locate them within our mobile fairs stock. Items requiring an export licence can take longer
bullet Do you have a returns policy? Yes, but see our Terms and Conditions for more details
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